Effective Date: September 30, 2025

This document is issued by Real Resultz Inc. and governs the terms and legal framework applicable to the use of our services, technology consulting, and website.

This Data Processing Addendum (“Addendum”) forms part of the agreement between Real Resultz Inc. (“Real Resultz,” “Processor,” “Service Provider,” “we,” or “us”) and the client (“Controller,” “Customer,” or “you”) for the provision of consulting, IT, cloud, contact center, and related technology services (“Services”).

This Addendum ensures compliance with the California Privacy Rights Act (CPRA), EU/UK GDPR, and other applicable data-protection laws.

1. DEFINITIONS

For purposes of this Addendum:

  • “Personal Data” means any information relating to an identified or identifiable natural person.
  • “Processing” means any operation performed on Personal Data, including collection, storage, disclosure, and deletion.
  • “Sub-Processor” means any third party engaged by Real Resultz to assist in processing Personal Data.
  • “Applicable Law” means all relevant privacy and data-protection laws, including GDPR, UK GDPR, and CPRA.

2. ROLE OF THE PARTIES

(a) When Real Resultz determines the purposes and means of processing, we act as a Controller/Business.

(b) When processing Personal Data on behalf of a client, we act as a Processor/Service Provider and only process data per the client’s documented instructions.

3. SCOPE AND PURPOSE OF PROCESSING

Real Resultz processes Personal Data only for legitimate business purposes, including:

  • Providing, managing, and improving our Services;
  • Performing security monitoring, testing, and maintenance;
  • Conducting analytics and reporting;
  • Complying with legal or regulatory requirements.

We do not sell, share, or otherwise disclose Personal Data for cross-context behavioral advertising.

4. CONFIDENTIALITY AND INTEGRITY

Real Resultz maintains strict confidentiality. All personnel with access to Personal Data are bound by confidentiality obligations. We uphold integrity and vendor neutrality in all operations consistent with our values as Trusted Technology Advisors.

5. SECURITY MEASURES

We implement administrative, technical, and physical safeguards in alignment with NIST and FTC Safeguards Rule standards, including:

  • Encryption in transit and at rest;
  • Multi-factor authentication;
  • Role-based access controls;
  • Secure data disposal;
  • Regular vulnerability testing and monitoring.

6. SUB-PROCESSORS

Real Resultz may engage approved Sub-Processors to support Service delivery.

  • Sub-Processors are bound by written agreements imposing data-protection obligations equivalent to this Addendum.
  • A current list of Sub-Processors is available upon request.
  • The Client may object to a new Sub-Processor for legitimate reasons related to data protection.

7. DATA SUBJECT RIGHTS

Real Resultz assists clients in fulfilling requests from individuals regarding access, correction, deletion, or portability of their Personal Data, consistent with applicable law.

8. INCIDENT RESPONSE AND NOTIFICATION

In the event of a data breach or security incident, Real Resultz will:

  1. Notify the client without undue delay after becoming aware;
  2. Provide details on the nature, scope, and mitigation efforts;
  3. Cooperate fully in any required investigation or regulatory notification.

9. INTERNATIONAL DATA TRANSFERS

When transferring Personal Data outside the originating country, Real Resultz ensures lawful mechanisms such as Standard Contractual Clauses (SCCs) and Transfer Impact Assessments (TIAs).

10. AUDIT RIGHTS

Upon written request, Real Resultz will provide reasonable information demonstrating compliance with this Addendum. Formal audits may be conducted under confidentiality obligations and with reasonable notice.

11. RETURN OR DELETION OF DATA

Upon termination of Services, Real Resultz will either return or securely delete all Personal Data, unless retention is required by law or contractual necessity.

12. LIABILITY AND INDEMNIFICATION

Each party remains responsible for its own acts and omissions. Real Resultz’ total liability for claims under this Addendum shall not exceed the aggregate amount paid for Services during the twelve (12) months preceding the claim.

13. BINDING ARBITRATION AND GOVERNING LAW

Any dispute arising under this Addendum shall be resolved by binding arbitration in Manatee County, Florida, under the rules of the American Arbitration Association. The governing law is the State of Florida, excluding its conflict-of-law principles.

14. CONTACT INFORMATION

Real Resultz Inc

9901 Royal Lytham Avenue

Lakewood Ranch, FL 34202

Email: Privacy@Real-Resultz.com | Support@Real-Resultz.com

 

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